Complaint?

We do our best to provide the guidance you need. However, sometimes mistakes are made, things go differently or there is miscommunication. Then it is good to know that we are there for you.
We are happy to talk with you and find the right solution.

Our internal complaints procedure
We appreciate it when you let us know that you have a complaint or that you are not satisfied, because then we can make sure that things are better in the future. Perhaps there was a misunderstanding and you would be helped by a clear explanation. We can answer your questions or we can look for a solution together. So don’t just sit there with your complaint, have a conversation with us. This is how we improve care, not only for you, but also for others.

Reporting a complaint
You can always come to us with a complaint. By discussing the complaint together, we will help you find an appropriate solution.
If we cannot work it out together? You can also submit your complaint in writing to https://www.zzp-erindezorg.nl/klacht. You will be contacted within 5 working days to discuss your complaint. You will hear within 6 weeks after submitting your complaint whether it is valid or not and what follow-up actions may follow.

External complaints officer
You can also choose to submit your complaint to the external complaints officer appointed by ZZP-er in de zorg. An external complaints officer will advise and assist you in formulating the complaint and investigating the possibilities of reaching a solution. The goal is to resolve complaints together as much as possible at an early stage so that a formal (written) complaint is avoided.

Of course, you always have the right to submit your complaint directly to the zzp-erindezorg.nl complaints officer. Please use the online form for that:

Contact form complaints officer ‘ZZP-er in de zorg’:
www.zzp-erindezorg.nl/klacht